Testimonials

At Townsville Marine, we pride ourselves on our customer service - and genuinely the best part of our week is when we make our customers boating dreams come true.
Outlined below is a series of testimonials from some of our happy customers.

Love our service? Let us know why

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David, Mount Low

We dealt with Peter Knack from the moment we went through the door and the whole experience was fantastic. Peter's obvious wealth in boating knowledge helped us chose a potentially suitable boat for our needs. Nothing was a problem, test drove the boat, spoke about what we wanted on upgrading the motor and accessories and everything was pulled together with ease. Absolutely no pressure sales here and it made the experience relaxed and enjoyable. The boat was prepared within a few days and everything was perfect. Having Sean Black look after the finance in house was a plus, worked to budget, super fast turnaround and completion. All in all a great experience with great staff in a great local business. Cheers all

Harley, Alice River

My first impression was great as I walked through the door. Storme introduced himself, asked what I was after, and took me straight to the boat I was looking for. He was great; he helped me through a lot and  talked me through everything I asked which was even better than I expected. I was updated on the boat every step of the way very happy with the service that was provided and how quick the response was. As I work away it was difficult to get paperwork signed, but your guys pushed it through and helped me out a lot with that, so I am very thankful. And the boat is great value for money - I love it! I should have probably brought it earlier than I did instead of holding it for so long that's for sure. And once again, thank you very much for the perfect boat for my lifestyle. I will definitely be a future customer when it comes to upgrading that's for sure! Once again thank you very much for the great experience!

Chris, Bohle

The experience of dealing with Townsville Marine was to say the least exceptional. I have and will be recommending your business to all my family, friends etc (not that I have a lot). Compared to other service offerings in your industry in Townsville, you are miles ahead of your competition.

 Your dealership was very Clean and well presented. On every occasion I entered the store the staff have been very polite and courteous, and we were well communicated with throughout the sales process. We received outstanding service and value for money. It is a shame you cannot supply perfect weather and time off work to go with the boat.

Melissa, Bushland Beach

I was a boat buying virgin but Sean was awesome and very patient with me. We made a deal (and a great one at that) but it didn't stop there; as we were a little nervous about running in a brand new boat, Sean offered to come out the first time with us and it made us feel a lot more comfortable..... I don't know anywhere else that goes out of there way like that to make customers happy.

If you're thinking of buying a boat definitely go see Sean Black at Townsville Marine!!

Titom, Badu Island

The presentation of your dealership was very good; in fact it was excellent presentation.

The staff was very respectful, polite and helpful and easy to communicate with. I got followed up with regular updates and wasn't expected delivery of my boat as quickly as I got it. I was so excited to get my new boat, I went and picked it up myself and they provided me all the paperwork – it was excellent service. I know I made the right decision, and I got great value for money from the whole team at Townsville Marine. Storme was a very helpful person, very much appreciate being able to work and make business with Townsville Marine.

Chris, Rowes Bay

Peter was the ultimate professional; polite, helpful and knowledgeable. He was very comprehensive with the information he provided to us about the product we purchased.  We’re very happy with our purchase and believe we received good service and value for money.  Peter came in his own time to accompany us on our first run in the new boat to ensure we were familiar and comfortable with the boat operation and use of switches and accessories. He is a credit to Townsville Marine.

Shayne, Tewatin

From the get go Peter was a champ - great to deal with and nothing was a problem.  The rest of the team I dealt with were much the same.

You obviously have a fantastic culture in your business and after dealing with Peter and the rest of the team I have recommended you guys to the many people who stop to ask about the boat.  And the boat rocks!!

I was trying to avoid having a fishing and a Wakeboarding boat in the driveway and thanks to some great advice from your team I have done just that and not had to compromise on either. Great fishing boat and cracking wake. The boat and your team are a credit to your business.

I would like to take this opportunity to thank Peter for his efforts in getting the boat to me in time for Xmas. The process was seamless and painless. Thanks to the team at Townsville Marine.

David, Bowen

I recently purchased a new 5m Hooker, 90HP Suzuki and Redco trailer from Townsville Marine. 

Throughout the whole process, Peter Knack was always courteous and professional.  I found Peter to be a good communicator whose product knowledge was very useful in helping me to make my purchasing decision. 

I had particular requirements with respect to extras and fit-out.  Peter and the Townsville Marine team did a great job of setting the rig up to my satisfaction.  The few potential problems that did arise were mostly manufacturing issues and these were quickly and expertly sorted out. 

Need to say thanks to Emmanuel for throwing in some extras to sweeten the deal (must have caught him at a weak moment!)

Luke, Kirwan

We felt the dealership was very well presented and provided a positive experience for my family to see and test all different types of marine craft before making our decision. With two little children in tow more often than not when we visited the showroom we felt ET and all the staff were incredibly accepting and supportive of us as a family.  We also felt their knowledge was deep and they could answer all of our questions. Peter was very informative and up to date (he was even on holidays at the time).We believe we got exceptional service, and great value for money….particularly after boating 16 Coral Trout on Monday this week in Mission Beach. Overall our experience was a very positive one.  I have already shared this with a number of friends and family. I look forward to a long and positive relationship with Donna, ET and Townsville Marine.

Nathan, Weipa

I live in Weipa and I have bought many of boats over the years and just needed a small tinny to meet me needs for fishing at Weipa. I called the dealership there and asked for new boat sales, after a brief description of what I requested a short time after I had a price and package emailed to me. That same day ( afternoon) we had come to a agreed price and deal and a deposit was made. I have never been to the dealership. I had called and basically made a deal over the phone, as I live remote this worked for me - and the sales man Storme was very easy to deal with.

I was very impressed with the service I had received for Storme both after hours as well. I would recommend your dealership as the service I received was 10 out of 10.

Larry, Townsville

I found the dealership to be very professional.  It must be difficult to keep such a large amount of stock on site. The staff were friendly and polite and I have worked with Peter before and he has always been very helpful. The team did keep me updated throughout the sales process, and overall my experience went very well. I received good service and value for money and am happy with my purchase.

Peter, Railway Estate

I can't speak highly enough of Storme, both during and after the purchase of my boat. He kept me up to date on the build and delivery dates and nothing has been an issue for him to follow up since I took delivery.

Thank you Storme, thank you Townsville Marine.

Basil, Kirwan

First impressions are really important and my first impressions of Townsville Marine were excellent.  The showroom was clean and tidy and was represented by a good cross-section of what was being offered for sale.  All the staff I came into contact with were friendly, polite and were able to understand what I was looking for in a boat.  They were able to answer all my questions and never at any stage placed me under any pressure to buy.  After the decision to purchase was made, the necessary paperwork was handled in an efficient and timely manner and a delivery date was decided upon.  Nothing was ever too hard.  The boat was subsequently delivered on time.  Throughout the whole process I was made to feel “special” and was always kept in the loop as to the progress of the fitting of extra equipment.

Overall my experience was excellent and I believe I received good value for money.  There is no doubt I will be back and I have no hesitation in recommending Townsville Marine.

Mary, Annandale

The experience we had with Townsville Marine certainly surpassed our expectations. To be honest, we did not expect such as professional experience when buying a boat. The staff at Townsville Marine is extremely helpful, knowledgeable, and professional. We were greeted warmly by a lady when we entered the dealership the first time. Upon explaining to her what we were looking for, she introduced us to a nice young salesman who took the time to sit with us and go through lots of options until we eventually found the boat that suited our needs.

From the minute we arrived at your dealership, until we picked up our boat; and even afterwards, the service we received was exceptional. We cannot speak highly enough of your staff and your business. We are very happy with our purchase, and were kept informed of everything along the way.

Our new boat has given us a new lease on life. We are thankful to your staff that they listened to what we wanted in a boat, and then delivered us so much more.

Cameron, Healy

I initially made contact with Sean Black regarding a re-power and a new trailer. We had considered a complete new boat package but the budget just didn't stretch that far. We chopped and changed our mind on numerous occasions and Sean was always more than helpful with any questions and queries we had. 

The day of the swap, the workshop boys even managed to strap the old trailer onto the new trailer so I could take it home. Above and beyond the call the of duty right there! 

I paid what I thought was a fair price for both the new motor and trailer, and Sean's financial deal, as it always has been, was on point. 

I love my new Suzuki outboard - one push and away she goes - can't ask for much more than that. Thanks Townsville Marine!

Clement and Amender, West End

We are delighted to have this opportunity to give some feedback on our experiences with Townsville Marine.  When asked about your business, we speak with the highest praise.    

Our purchase was only a little boat, and second-hand.  Nevertheless, we were treated in a way that we would expect, were we buying a brand new, large, highly expensive cruiser.  The attention to detail that your staff paid throughout our purchase process was impeccable, and at no time did we ever feel that we were less important than any other of your customers. 

Thanks to everyone within your business.

Kenneth, Charters Towers

The presentation of the dealership presentation was really good!  The sales staff were friendly, polite, helpful, very knowledgeable and easy to talk to. They showed ‘good old fashion service’ and respect. I was very happy with the service and price I received. Thank you Townsville Marine.

Geoff, Brinsmead

I was very happy with the level of customer service I received from Townsville Marine, and I have only good things to say about you guys if anyone asks. I found Peter to be very helpful, knowledgeable and easy to get along with. I have rang him a few times post purchase and he has helped me with my queries, which is appreciated. I love the boat and the complete package. Thanks.

Chris, Cairns

My experience with Townsville Marine was great. Storme, the young fellow who was assisting me with this enquiry was brilliant. I could not fault him, and in hindsight we should have purchased through Townsville Marine.

We folded to pressure from a family member who insisted we give the local guys a chance and purchased a boat, and it turned out to be the biggest mistake of our lives.

Even with the fact you guys are still following me up months after I purchased the boat says volumes to me about your business. The people we purchased off did not follow me up once, I had to chase them for the deal and they didn’t even follow me up after delivery.

The next time I am in the market for an upgrade you guys will be the first place I visit, even though I live in Cairns.

Mick, Bushland Beach

When we walked into the Showroom it looked clean, tidy and professional. All the staff was very friendly and helpful. I thought I was treated like somebody buying a very expensive boat instead of a small second hand boat. I picked up the boat that day and all paperwork was provided on the spot, absolutely awesome. The price and the condition of the boat was too good of an opportunity to miss. 10 out of 10 for Townsville Marine, a great family business. My son in law and I were out fishing today in it, we still say how much we love the boat!

Quoc, Bankstown

I bought a second-hand boat off Townsville Marine, having not seen the boat in person. Everything went great, boat arrived interstate on time, in condition described.  Peter answered questions promptly and the whole transaction was easy as could be. Everything was A1.  I have left a positive Google review for you guys. Thanks for your help.

Michael, Tolga

I am very happy with my purchase from Townsville Marine.  I dealt with Storme, and his service was amazing.   

All the documents and paperwork were on time and there was no delays.  Storme kept me in the loop at all times with progress of the built and delivery of my boat. 

Strome is really an asset to your company as he is really a nice friendly and helpful bloke.

Thank You


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